FAQs

Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.

Q 1. Where do you ship from?

A. We ship from our cooperated warehouses & factories in the USA. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different distribution areas.

Q 2. How long does it take for my goods to arrive?

A. It usually takes 7 - 12 business days for all orders to arrive and a maximum of 15 business days. Delivery times vary from product to product; based on demand and shipping location.

Q 3. How long does it take to get a tracking number?

A. It usually takes between 2 - 3 business days.

Q 4. Where can I place an order from?

A. You can place an order from any country, we ship worldwide.

Q 5. The packaging I received looks different from the website?

A. We sometimes update our look and you may receive a bag that looks different.  Rest assured that it contains the correct high quality bean that you would expect from The Beneficial Bean. 

Q 6. Can you ship worldwide?

A. Yes, we can ship worldwide.

Q 7. Where is your company?

A. Our company is based in the United States of America. 

Q 8. In what currency will I be charged?

A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.

Q 9: Do I get a confirmation number when I place my order?

A. Yes, all customers receive an order number after placing their orders.

Q 10. How can I pay?

A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.

Q 11. Is the cash on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe.

Q 12. If I enter my email address, will you sell my information?

A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.

Q 13. Do I (the customer) have to pay customs?

For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.